ERP and e-Governance Solution For Kanpur Smart City

Kanpur Smart City ERP, Online Citizen Services, Web Portal and Mobile Application

Kanpur Smart City uses robust Information and Communication Technology (ICT) infrastructures to improve the governance, promptness in the delivery of services, thereby improving the liveability, ensure sustainability and finally translating into the economic development of the City. The e-governance solution involves Citizen Online Services, ERP Solution, Web Portal and Mobile Application. Citizen Online Services offers a multitude of e-services designed to facilitated citizens with services such as online trade licensing applications, online marriage registration, grievance registration services etc. ERP solution is an integrated software that streamlines business processes and workflows in Kanpur Municipal Corporation, which leads to better management and decision making. Kanpur Smart City Web Portal and Mobile Application serves as a knowledge hub of the City.

Online Citizen Services-

Following modules have been implemented to provide accessible services to the citizens-

-Trade License: Gumasta License, Hawker’s License, Health license

-Right to Information Module

-Venue Booking

-Grievance Redressal System

-Property Tax

ERP Solution-

We have implemented the following modules-

-Human Resource Management System

-Payroll Management System

-Inventory Management System

-Assets Management System

-On-field Employee Attendance Management System

Web Portal and Mobile App(Android & iOS)

Web Portal and Mobile App serves as cutting-edge communication tool that clearly conveys its mission, vision, offerings and purpose of Kanpur Smart City. Through the portal, any user can seek information, request services, and status check on service requests, lodge an incident/complaint and provide suggestions. This platform has been integrated with various components of a smart city like smart parking, environment monitoring.

The ability to provide online services to the citizens of the city in a time-bound manner and accepting the payment in both online/offline modes was challenging. The client was struggling to keep up with requests and maintain good customer relationships due to heavily manual citizen services and internal approval processes. Also, it was one of the largest cities taken in the smart city mission by the Government of India.

Our team assessed their unique situation and implemented the Online Citizen Services to meet their needs. The approval workflows were made very simple so that users of different sections of the Kanpur Municipal Corporation could use them. We successfully completed the implementation of the project in 9 months.

The citizens of the Kanpur and employees of Kanpur Municipal Corporation are getting benefited from the digital transformation of the services and processes.

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